Welcome to
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A leading London-based Provider of Managed IT Services

Our Services

FatMac are a leading IT managed service provider, covering London and the South-East.

We specialise in providing support for small to medium business, from SOHO (Small Office and Home Office) to companies and departments of up to 50 users, as well as freelancers, individuals and the educational and charitable sectors. We support Apple and Microsoft products and services as well as mixed Mac-Windows environments.

We are an independent, family-run business and offer consistent and honest consultancy, planning and project management. We work with a wide range of manufacturers and are partnered with some of the largest software and hardware brands including Apple, Microsoft, Adobe and smaller solutions experts such as Kerio and 3CX.

Our broad technical and product expertise and personable approach will not only help ensure that your day-to-day IT is running smoothly, but also that your operating costs are as low as possible.

We can support you and your business in three different ways:

Managed Support

  • Perfect for larger, established companies or organisations with frequent support needs
  • Installation & maintenance
  • Complete server & workstation management
  • Your dedicated, outsourced IT department

Ongoing Support

  • Perfect for growing companies
  • End-of-the-month billing with support blocks available
  • Prioritised support queues
  • No monthly cost, use on demand

Break/Fix Services

  • Ideal for smaller companies and/or freelancers
  • Simple per request billing
  • Hardware & software supported
  • No monthly cost, use on demand

Support for Business

As a business owner or department manager, you often know when you need an IT upgrade and you know when the IT that you rely on isn’t working the way it should, but you may not know how to upgrade or what you should be upgrading to? This is exactly what FatMac can help you with.

FatMac specialise in providing bespoke Mac, Windows and mixed IT support for your business. You may want us to provide on-demand support for when issues arise or long-term, managed IT services including budgeting, installation and maintenance. Many of our customers have initially joined us on an on-demand basis and have upgraded support after having come to increasingly rely on us over a period of time or due to a company growth spurt.

FatMac are an independent, family-run business. We work with and support all of the leading hardware and software manufacturers including Apple, Microsoft, HP, Dell, Adobe and solutions experts such as VMWare, Acronis, Veeam, Kerio and 3CX.

Our status as an independent solutions specialist ensures that we work with leading vendors who offer value for money.

We provide a fully-tiered, SLA-backed support desk and offer support through telephone, email and remote channels as well as in person; at your branch, main offices or home.

Our mix of honest and transparent consultancy guarantees that you receive the right advice for your business and our wealth of technical experience and competencies ensure that your day-to-day IT is running smoothly at the lowest possible cost.

Cloud Services

  • Microsoft Cloud Solutions Provider including Office365 & Azure solutions
  • Certified Kerio Partners for on-premise or cloud communications
  • Public or private Web hosting
  • Hosted VoIP services
  • Windows, Mac & Linux

Onsite Services

  • Project management
  • Network installation & maintenance
  • Windows, Mac & NAS Server installation & management
  • Fully-tiered Support Desk & Remote Support
  • A range of broadband connectivity including Fibre, 4G & DSL

Support Packages Available

  • Managed monthly IT support
  • Zero commitment account support
  • Ad-hoc / Break fix packages available

Our Process


Our first step is to talk with you, listen to what your goals are, answer your questions, and develop a strategy and plan of action. This stage provides the foundation that will guide the project from start to finish.

Our Discovery step informs our design process where we brainstorm and develop solutions to the task. Whether it' to design a new network, server environment or client deployment, each area is carefully considered.

The final step is to present the client with our recommendations. Each area is fully costed and chronology defined. Once agreed, the project is carefully managed until completion.

Support for Schools & Charities

FatMac is proud to have developed successful partnerships with local educational and charitable institutions including performing arts and media-centric secondary schools, universities and charities.

Such organisations have a very unique set of support needs, often with less infrastructure, more mobile devices such as iPads and a greater degree of device homogony. Devices and Operating Systems generally need to be standardized for effective deployment whilst being versatile and robust enough for constant use.

FatMac are extremely experienced in providing management IT services for educational and charitable institutions from initial consultancy through to budgeting, procurement, installation and maintenance of infrastructure, hardware and software, including servers and workstations.

We currently support internationally well-known institutions including several constituent colleges of the University of London including Royal Holloway, King’s College London and Queen Mary and Westfield, as well as staff members on individual bases.

FatMac was delighted to be part of the support team that helped secure the first ever ‘Regius Professorship of Music’, awarded to the Department of Music, University of London at Royal Holloway, by the Queen and the Duke of Edinburgh in 2014.


  • Discounts for eligible organisations
  • Same, high-standard support
  • SLA-backed support desk
  • Onsite support for multiple locations

Available Support Packages

  • Managed or Ongoing support
  • Consultancy, budgeting and procurement options
  • Break / fix support options
  • DBS (Enhanced) cleared technicians

Technical Expertise

  • Integrate Apple products into existing networks
  • Mass asset deployment
  • Mobile device management
  • Lab environments

Support for Individuals & Freelancers

Some of our first customers as a new company were SOHO users, either working from small or home offices, or as freelancers working in larger companies. As such, we are very confident in supporting these environments, from the smallest ‘one man band’ setups to micro and small businesses, and beyond.

These types of environments tend to be owner-operated, work on smaller budgets and require quick turnaround times, from consultation to delivery.

Our fully-tiered support desk enables us to promptly resolve any technical issues you may have and our broad technical and product expertise means that we are able to quote for, and source, a wide range of hardware and software solutions and meet even the strictest of budgets and tightest of deadlines.

Our personable approach and honest, transparent methods have helped build the good rapport that we enjoy with our small business customers today, many of whom have since grown into the medium and large businesses that we still support.

Our Work

A few of our customers...

  • Application Support

    Mac Integration

    Mixed Network

  • Cloud Archiving

    Server Support

    Web & Email Hosting

  • Educational Environment

    Mixed Mass Deployment

    Server Support

  • Databasing

    Network Support

    Server Support

  • Active Directory

    Mass iMac Deployment

    Remote Management

  • Cloud Services

    Files Services

    Network Support

  • EPOS

    Stock Management

    Retail Installation

  • Active Directory

    File Server Support

    Helpdesk Services

  • Active Directory

    Pro-Audio Support

    Remote Management

  • Mac/Windows Integration

    Managed Profiles

    Technical Training

  • Cloud Backups & Archiving


    Helpdesk Services

  • Active Directory

    Application Support

    Creative Department

  • Cloud Hosting

    Helpdesk Services

    Web & Email Support

Contact Us

Use the contact form below to get in touch or give us a call on the below number!

Fancy a chat?
Drop us a line on;

+44 (0)20 8659 5931

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